STORE POLICIES

The legislation of the Republic of Latvia stipulates that the owner of the online store must reserve the terms of delivery and return of goods, as well as the rights of withdrawal. Such a reservation is called a distance contract (Regulations).

Distance contract

The seller of the goods offered in this Online Store, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

Delivery and payment order

The buyer orders goods through this website, indicating the type and quantity of goods to be ordered. The Buyer has the opportunity to pay for the product using the payment tools built into the Internet store or by paying the invoice prepared by the Seller and sent to the Buyer's by e-mail adress in accordance with the order. The invoice is prepared electronically and is valid without a signature.

The buyer must pay for the order within 3 days of placing the order. If the order is not paid, it will be canceled on day 4.

The Seller ensures the delivery of the goods within 20 days from the day when payment for the goods has reached Seller’s bank account. The delivery time of the order is being coordinated right after the payment has been received and confirmed by Seller.


Right of withdrawal

The Buyer has the right to withdraw from the order within 14 calendar days since the moment of payment by sending the Seller a letter of withdrawal. The Seller can send the withdrawal letter form to the Buyer by e-mail upon the Buyer's request.

The Buyer is obliged to return the goods to the Seller within 7 days after letter of withdrawal has been sent. All expenses that will incurre in relation to the return of the goods has to be covered by Buyer.

The Buyer cannot exercise the right of withdrawal in case :

  • the order cannot be returned according to the nature of the products (they are perishable or have to be used quickly);
  • the order consists from individualy created goods requested by Buyer.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer the right of withdrawal or withhold compensation in case of damage to the product, negligent handling of the product during use, or failure to follow the instructions if the original packaging of the product is lost or its packaging is significantly damaged.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he has read all terms stated by Seller, Buyer agrees that the data provided by him are correct and will be used in order for Seller to accept the Buyer's order and deliver goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer also agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail.

Gift cards


In order to conclude a Distance Agreement on the purchase of a gift card, seller has to receive and process the personal data specified in the gift card purchase form. In cases where another gift card recipient has been specified, sellerwill process the name and e-mail address of the recipient listed. If personal data is not provided, the Buyer will not be able to enter into a Distance Agreement.

Information related to the purchase of a gift card, including all communications with the Buyer, is retained as proof that the Distance Agreement has been concluded and executed. Seller retains this information on the basis of a legitimate interest in protecting its rights and interests in the event of a dispute, and a legal obligation to retain information about its business.

The personal data of the Buyer and, in some cases, the data of gift card recipient that is not Buyer himself, and that are related to the conclusion and performance of the Distance Agreement are being processed only by ZABiCrafts. The data are being processed for this purpose until the data retention period specified in the legislation of the Republic of Latvia or the statute of limitations for bringing an action in court, whichever is later.

If the gift card application for an 1 (one) month extension has been submitted, the application will be retained until the end of the extended period of the gift card, unless the applicable legislation provides for a longer period.


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